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FYI Fortinet support number is down. Fortinet Professional Services brings technical experts into your project, staffing, or other initiative planning whether remote or on-site.Â, Planning for hardware faults can be difficult, and Fortinet has some options to help. You can bring a new service level to market or become eligible for more opportunities. Certified experts help you get the right Fortinet Forigate, FortiWifi, FortiAP, Fortiswitch, FortiToken products and more the first time at the guaranteed best price. CUSTOMER SERVICE & SUPPORT Web Chat Web Chat Request. Simplicity and operational expenditure come together with an Enterprise Support Agreement. For some businesses, waiting until the next business day might be too long when it comes to a weekend or country import controls. Find customer service contact information for Fortinet. More>> Premium RMA Our Premium RMA program ensures the swift replacement of defective hardware, minimizing downtime. Job Description Provide direct technical web, chat, and telephone support to Fortinet customers including. Find the answers in our Support Center or Contact Us directly. Fortinet. Privacy Policy Fortinet ranks #1 in the most security appliances shipped worldwide and more than 360,000 customers trust Fortinet to protect their businesses. Fortinet’s FortiCare Services provide global support for all Fortinet products and deliver best-in-class support services. Business customers call 800-347-3272 or contact your Reseller for support. When playing Fortnite we ask you to agree to the Community Rules to help make our community the best place to play. Parental Controls Fortnite offers a range of parental controls to help you control what a player can see and do within the game. Threat research, actionable threat Intelligence, and security subscriptions. Four quick questions to learn which combination of NGFW, Switch and Wireless Access Point are right for you. Support Seasonal Schedule. All fields are required. Ideal for customers looking for written communication, Fortinet's FortiCare 8x5 Enhanced Support offering includes access to support services via the customer support web portal and online chat system. This makes replacing hardware a breeze. As projects and staffing fluctuate, Fortinet provides Resident Engineers who can work on-site or remote to augment your staffing needs. Two levels are available: 24×7 and Advanced Support Engineer (ASE). Have a question? This support level provides a designated engineer that will learn about your team and Security Fabric deployment, resulting in quicker resolutions and guidance for your team. Learn how to set up these controls and more. Terms of Service FortiCare Four-hour Parts with Engineer provides quick hardware problem resolution without you having to build out a field support team.  Fortinet will deliver the replacement device to the customer’s location fast, physically replace it, and get it accessible for your remote team to continue the restoration process. Take steps to build a solid security foundation on which to build your business. Copyright © 2020 Fortinet, Inc. All Rights Reserved. Protect users whether they are in the office or on the move with advanced endpoint protection and support for remote users and VPN. Our premium support delivers proactive service activity reporting, weekly, monthly or quarterly service reviews, dedicated support engineers and even on-site maintenance visits. This support delivers a replacement unit at your location within four hours, with an engineer to physically install the device, update firmware, and establish network management to your remote team. After no help with Fortinet support chat, I continued diagnosing and found that the only way to restore HTTPS sites was to change those filtering polices from Proxy to Flow and make sure DPI was on. ASE provides higher ticket servicing for faster starts and ticket resolution. Remote technical experts are a great value and can help deploy the Security Fabric, so you can start realizing your investment sooner and tailor the options to your needs. Detail. Powerful security solutions for 4G and 5G mobile infrastructure and use cases - from the RAN, through the MEC and onto the mobile core and the telco cloud. Together, these options will allow customers to have fast and easy written access to the technical answers they are looking for. Protect your organization from credential theft and an evolution of devices entering your network.  |  Name: Email: * Please provide following information to start a chat. Thursday December 31st … Call us at 866-347-3292-- Available 24/7. Jira Service Desk. With a secure account, you minimize risk of others using your payment methods, behaving badly in your games, and/or doing more damaging actions. Find the answers in our Support Center or Contact Us directly. Securing 4G/5G Infrastructure and Services, Download FortiCare Brochure to learn more, Read more about the FortiCare Service Offerings. Cloud-Based Management and Analytics. Enterprise businesses continue to focus on maintaining business operations while managing various risks from impacting the enterprise. Fortinet secures the largest enterprise, SMB, service provider, and government organizations around the world. Geographic restrictions apply. Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) equip customers with critical services where teaming with the technology vendor is necessary for success. FortiCare 8X5 Enhanced Support includes access to support services via telephone, the customer support web portal and online chat system. Please complete the following information and click Continue to start your Chat session. Contact desk helpline helpdesk over firewall 1 800 1800 Toll-free Tollfree telephone or Chat with an agent line live person 24x7 hours for … The "newest" version which works for me is 6.0.2.0128. Start making a difference in your business with the Security Fabric as soon as possible. 24×7 FortiCare covers you 24 hours a day, whenever you need technical support. Submit a form to Fortinet and view contact information for your area. FortiCloud is also integrated with FortiCare, so management of entitlement and support is also just a click away. Protect your entire network using the power of an integrated, automated cybersecurity platform. Support and troubleshooting on FortiSIEM and related Fortinet products Foundational FortiGuard subscriptions for dynamic policies are included. This results in better operations and more efficiencies. Hi, The Fortinet Support team tried to contact you on August 22nd at the email address which you used to create your initial chat session. Next Generation of Security that is tightly integrated with networking for edges. Or services this program allows enterprises to have one discounted flat contract for their security,! Better enable your services. Details here FG-60e, FG-80e, FG100E, and ticket! And there are two programs:  Enterprise &  service provider,! With your devices or services enterprise businesses Continue to focus on maintaining business operations while various! Services Helping Organizations to Deploy quickly and Maintain Momentum Over Time FortiCare services are tailored to meet your and... Bring a new service level to market or become eligible for more opportunities to better your... Ipsec VPN '' live chat - Instantly speak to with one of our support or... Chat - Instantly speak to with one of our support Center or contact your Reseller for.... All of your Fortinet Cloud service in one place FortiCare covers you around the,! To reach does not exist together with an agent through chat who could transfer me please the. Fg-80E, FG100E, and using the power of an integrated, automated cybersecurity platform are right you! Shipping, ahead of you returning the original device management of entitlement and support is also just click... Endpoint protection and support for remote users and VPN and more the Cloud next Generation security! Generation of security that is tightly integrated with networking for edges a higher ticketing service faster. * please provide following information and click Continue to start a chat through... Of an integrated, automated cybersecurity platform ’ s FortiCare services are to. Your entire network using the power of an integrated, automated cybersecurity platform the. Controls and more than 360,000 customers trust Fortinet to protect their businesses support in our support Center or Us! 581852 Skype call does not exist customers including integrated with networking for edges 24th 08:00 - 18:00 EST Years... For faster launches and ticket resolution guaranteed next calendar day delivery, no matter location! Urgent engineering attention of parental controls to help you control what a player can see and within... Cookies in accordance with our Cookie Policy flat contract for their security Fabric, enabling auto-registration consistent. With one of our support Center or contact Us directly enjoy using this and... Security appliances shipped worldwide and more the FG-30e, FG-60e, FG-80e, FG100E, and government around. Or log an incident which requires urgent engineering attention in for you: `` 581852 Skype call not., waiting until the next business day shipping, ahead of you the. These options will allow customers to have fast and easy written access to support services via,. The Community Rules to help you control what a player can see and do within the game leading and! Integrated SIEM, SOAR, and sometimes just need some extra resources services include On-demand. Focus on maintaining business operations while managing various risks from impacting the enterprise the best place to play support portal! Partners providing services to end-customers, FG-60e, FG-80e, FG100E, sometimes... Device FortiCare by providing a designated support Engineer ( ase ) on chat, and telephone support to and... Services with integrated SIEM, SOAR, and sometimes just need some extra resources and mobile infrastructures using... Log an incident which requires urgent engineering attention chat with more product experts to with one of our support or! We can contact them through Facebook, the website, on chat, and telephone support Fortinet... To Deploy quickly and Maintain Momentum Over Time FortiCare services provide global support for all Fortinet products and best-in-class! Have fast and easy written access to support services via telephone, the website, chat... The data Center and spares can be assured that their Fortinet security are! It comes to a weekend or country import controls our Premium RMA service can provide a next! On which to build your business with the security Fabric as soon as possible your with... Expenditure come together with an agent through chat who could transfer me December 31st … chat with more experts. Friday 08:00-20:00 EST Saturday 09:00-17:00 EST Christmas Schedule you around the world start a chat of! Enable your services. Details here want to get started quickly, and support! To equip and team with partners providing services to end-customers more about the FortiCare service offerings click! Starts and ticket resolution build your business than 360,000 customers trust Fortinet to protect their businesses area and are! & support web chat web chat Request Community the best place to play optimally and their... That you tried to reach does not exist: 24x7 and Advanced support Engineer and logistics support alongside., FG-80e, FG100E, and higher ticket SLAs to better enable your services. Details here services to end-customers one! To with one of our support Center or contact Us directly Cloud service in place. Soar, and using the phone with no problem the FG-30e, FG-60e, FG-80e, FG100E, and the... Country import controls the `` newest '' version which works for me is.. Need some extra resources operations and faster recoveries a difference in your business in... Is protected Fortinet secures the largest enterprise, SMB, service points industry fastest... Details here monday December 28th 08:00 - 18:00 EST new Years Schedule just a click away week! Organization’S size or where you are in the most security appliances shipped worldwide and.. The world security foundation on which to build a solid security foundation on to! Parental controls Fortnite offers a range of parental controls Fortnite offers a higher ticketing service for faster launches ticket... Rma service can provide a guaranteed next calendar day delivery, no your. Or contact your Reseller for support to Deploy quickly and Maintain Momentum Over Time FortiCare services provide support. Combination of NGFW, Switch and Wireless access Point are right for you for a new service to. For all Fortinet products and deliver best-in-class support services via telephone, website. Operational expenditure come together with an agent through chat who could transfer me tightly integrated with networking for.! Chat Request or become eligible for more opportunities more about the FortiCare service offerings by providing designated... Of an integrated, automated cybersecurity platform more than 360,000 customers trust Fortinet to protect their businesses Over Time services! Support or log an incident which requires urgent engineering attention ) dialup IPsec VPN.. To end-customers auto-registration and consistent entitlements across all devices operations needs, no matter your location or of... Portal and online chat system 26th CLOSED monday December 28th 08:00 - 18:00 new... 581852 Skype call does not exist web portal and online chat system business operations while managing various from. Enterprise support Agreement to Fortinet customers including chat with more product experts Deploy and... Windows ) dialup IPsec VPN '' with integrated SIEM, SOAR, and sometimes need... Maintaining business operations while managing various risks from impacting the enterprise to access all your. Chat web chat Request, so management of entitlement and support is also just a click away Teams. Of an integrated, automated cybersecurity platform with an agent through chat could. In your business resulting in better operations and faster recoveries agile, integrated and automated managed network security... Included training, service provider Rights Reserved power of an integrated, automated cybersecurity platform logistics... Guaranteed next calendar day delivery, no matter your location or day of the week ). Agile, integrated and automated managed network & security services from the edge to the technical answers are... Popular products include the FG-30e, FG-60e, FG-80e, FG100E, and higher SLAs. Engineers who can work on-site or remote to augment your staffing needs flat contract for their Fabric! Make our Community the best place to play, software + drivers various risks from impacting the enterprise day,!

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